Having problems with your order?
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Having problems with your order? Reach out to us anytime.
Below you will find answers to frequently asked questions of our customers
You can return a puzzle by contacting us via the contactform on our website. We are pleased to assist you with the returns process.
Our returns policy allows you 30 days to return a puzzle after receipt. The product must be in unopened and undamaged condition to be eligible for a return.
Once we have received and checked your returned puzzle, we will process your refund within 5-7 business days.
Please contact us immediately and send us photos of the damaged puzzle. We will send you a replacement and cover the return costs.
Yes, return shipping costs will be borne by the customer unless the product is damaged or defective upon receipt.
Yes, you can return a puzzle if you change your mind, but please note that the return costs are at your expense.
You can reach our customer service via info@dutchiepuzzels.com We are ready to answer all your questions regarding returns.